standard session

We are committed to delivering high-quality care within our scope of practice. This means that we are unable to provide emergency services, or phone support between scheduled sessions.

If your child is in immediate danger or requires urgent care, we strongly recommend taking the following actions:

• The Police or Ambulance – For emergency assistance, dial 000 or go to your nearest hospital emergency department.

• 1300 MH CALL – Local public mental health service: 1300 64 22 55

• Children’s Hospital Queensland – Acute Response Team (for individuals under 18, available 24/7): (07) 3068 2550

• Beyond Blue – 1300 22 4636

• Kids Helpline (for those under 25): 1800 55 1800

• Parentline Queensland – 1300 30 1300

• Domestic Violence Information Line – 1800 811 811

• 1800Respect – 1800 737

• Sexual Assault Helpline – 1800 010 210

• Lifeline – 13 11 14

• Suicide Call Back Service – 1300 659 467
  

Additional Crisis and Mental Health Support:

• SANE Helpline – Information, advice, and referral for mental illness: 1800 187 263

• 13YARN – 24-hour national crisis support for Aboriginal and Torres Strait Islander people: 13 92 76

• Diverse Voices – Peer counselling for LGBTQIA+ individuals and families: 1800 184 527 (3 pm to midnight)

• ARAFMI – Support for family, friends, and carers of those with mental illness: 1800 351 881

• Multicultural Connect Line – Counselling services for people from Culturally and Linguistically Diverse backgrounds: 1300 079 020
  

Useful Websites for Mental Health Information:

• eMental Health Directory – A guide to digital mental health resources: https://www.emhprac.org.au/resource/a-guide-to-digital-mental-health-resources/

• Headspace – Information on mental health issues, including suicidal thoughts and self-injury: https://headspace.org.au/

• R U OK? – Resources for supporting someone you’re worried about: https://www.ruok.org.au/

• ReachOut Next Step – An online tool for individuals under 25 to access mental health support: https://au.reachout.com/articles/not-sure-whats-wrong-try-nextstep

We advocate for a holistic approach, encouraging collaboration with your child’s broader support network, including allied health professionals, school guidance counselor and General Practitioner (GP) between sessions. This ensures comprehensive care and ongoing support for your child’s well-being.

If a client cancels at short notice or misses a scheduled appointment, we reserve the right to charge a cancellation fee.

Our cancellation policy is as follows:

• More than 48 hours’ notice: No cancellation fee will be charged.

• Less than 48 hours’ notice: 50% of the session fee will be charged.

• Less than 24 hours’ notice: 100% of the session fee will be charged.

• Non-attendance without notice: 100% of the session fee will be charged.

Where a client provides reasonable notice of a cancellation, we will work with you to reschedule the appointment at a time that suits both parties.

If there is a pattern of frequent cancellations, we will reach out to understand why and explore solutions to support regular attendance. We reserve the right to cancel all future appointments should frequent cancellations continue.

Please Note: cancellation fees are not claimable under Medicare or Private Health Insurance.

All cancellations must be made via email.

We accept card payments only. A valid card and payment authorisation must be provided at the time of intake. To secure your booking, a 50% deposit is required for your intial appointment, and your card details will be stored securely on file.

All fees are inclusive of GST.

• Private Paying (full fee payment via card)

• Mental Health Care Plan (MHCP)

• Private Health Insurance

• National Disability Insurance Scheme (NDIS): Self Managed

• National Disability Insurance Scheme (NDIS): Plan Managed

Fees for NDIS plan managed clients will follow the NDIS pricing arrangements and limits

We believe all individuals have the right to a confidential, supportive space to express their thoughts and feelings. We are committed to maintaining clients' privacy and safeguarding their personal information. We will not release any information without the client's informed consent, unless required by law through a court subpoena.

In line with the ethical guidelines of the Australian Psychological Society (APS), we uphold the following principles:

• All personal information is protected under the Privacy Act of 2002, and client records are securely stored.

• Informed consent is a fundamental aspect of ethical psychological practice and must be obtained before treatment begins. This process ensures that clients are fully informed about the nature, purpose, potential risks, and benefits of the treatment. Clients are provided with clear and comprehensive information, allowing them to make an autonomous decision regarding their participation. It is essential that the client has the opportunity to ask questions, discuss concerns, and withdraw consent at any time during treatment. This approach promotes transparency, trust, and respect for the client's rights throughout the therapeutic process.

• Information regarding diagnosis and treatment recommendations may be shared with the referring practitioner (e.g., GP, psychiatrist, or pediatrician) when necessary.

• Confidentiality is fundamental to the therapeutic relationship. In the case of clients aged under 18 years, information shared by the client will not be disclosed to the parent. We encourage open communication between the client and parent, but ultimately, it is the client’s choice regarding what information they wish to share and their boundaries should be respected. We may provide a general summary of the session (e.g., topics discussed, or strategies used) when appropriate.

• The limits of confidentiality will be clearly explained in the intake process to all parties involved in the clients theraputic journey. We will break confidentiality where risk and safety are concerned.

• In cases of separated families, we encourage consent and both parents' involvement, unless a court order specifies otherwise. We do not act as a mediator, prepare court reports for those involved in legal proceedings or share detailed session information between parents. We do not provide couple therapy or group therapy. We encourage separated families to seek involvement in external services such as Relationships Australia: https://www.relationships.org.au/

We respect your time, money, and efforts and are committed to providing the highest standard of care.

For your safety and well-being, we recommend in-person professional care instead of telehealth with us if you:

• Are experiencing thoughts of suicide or self-harm, or are concerned about your safety or the safety of others.

• Are experiencing active psychosis or require immediate crisis intervention.

• Are managing an acute eating disorder, such as anorexia or bulimia, that requires close medical supervision.

• Are seeking treatment for complex personality disorders.

Unfortunately, we do not have capacity to provide therapy services for:

• Couples/groups

• Open Arms

• WorkCover

• Agency-Managed NDIS clients

If you fall into any of the above categories, we strongly recommend visiting the Australian Psychological Society (APS) website to ‘Find a Psychologist’ who may be a better fit for your needs.